For owners · a short watch
The line is eating the lunch.
Four people on the till. One on a buzzer board from 2014. Guests look at the sidewalk and walk. The grill waits.
The problem
Cashiers stuck on the wrong side of the counter.
Nia, Omar, and June take cards. Wes holds a stack of pucks and calls names nobody hears. The owner wants those four bodies on the steel and the pass — not repeating a smash twice.
Example lunch hour · not live data
14
still on the sidewalk
3 of 4
cashiers on the till
11 min
before a name is called
Then the fix
The order starts before they reach the door.
Online ordering
Phone, bag, pickup shelf. The ticket hits the rail while they are still walking.
The tablet
Huge buttons on the counter. No one recites a smash twice.
Text and QR
When the plate hits the shelf, the phone buzzes. No puck. Track received, rail, grill, ready.
The owner desk
Owner, manager, cashier, kitchen. Each login sees its own view. Sample numbers, labeled as such.